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Refund Policy

Refunds

PRIOR TO DESPATCH

Should you, unfortunately, need to cancel your order prior to despatch please contact us as soon as possible. A full refund of any monies received by us will be made.

AFTER DESPATCH

Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from us. Order cancellations must be made in writing, quoting your order number, within 7 working days of receipt of your goods and sent to the address below. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 working days of receipt. The goods are your responsibility until reaching us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Drointon Nurseries, Plaster Pitts, Norton Conyers, Ripon, North Yorkshire, HG4 5EF.

If the goods received were as specified in the original order a full refund, (excluding initial delivery charge) will be issued on receipt of the plants in a resalable condition.

Quality Concerns

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.


We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality.
We do not accept any responsibility whatsoever for plant failure due to poor planting conditions, improper cultivation techniques, unfavourable weather or neglect. We will only consider complaints made within fourteen days of receipt the plant(s).

On receipt the plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. We will always endeavour to resolve any complaint quickly and to your satisfaction, by replacing plants or offering a refund. We may ask for the plants to be returned, in which case we will refund the return postage.

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