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Customer Comments

A selection of the unsolicited feedback we have received.


Have just received my third order of plants, and as with the previous two, arrived in perfect condition, good quality plants extremely well packaged.I will certainly be ordering some more in the future. Thank you. .'      GT, Maidenhead, May 2017


Hello and thanks for the nice plants! I am so impressed by the professional packing of the plants. It was a pleasure to unpack the plants. The auriculas is in my cold greenhouse and is recovering nicely from their trip. I look forward to the new plants. .'      EK, Sweden, March 2017


'My delivery of a mixed pack arrived yesterday - just wanted to say thanks. They are great plants, really impressed with the quality and care that they were packed in- arrived perfect. The labels on each one is a nice touch. I'll be getting more - hooked! .'       PB, Warwichshire, March 2017


'The plants I ordered last Saturday arrived safely this morning, thank you. I have been gardening for more than 50 years now and during that time I have had a variety of interests and have made very many orders. Of all the mail orders I have received over the years I can honestly say that I have never had one which was as well packed as yours. Nothing could have caused any damage to the parcel or it's contents. The plants were as pristine as they probably were on your greenhouse benches. There is no doubt in my mind that I will be ordering again as soon as I become more familiar with the varieties that are available. Thank you again and also for your speedy sending of my order.'       T J, North Wales, January 2016


'Good morning! I just wanted to thank you for your excellent service, the safe, secure and pleasant supply process of my five healthy little Auriculas. Having purchased my first five ever last year, from a more local so called specialist, receiving a very sad, poorly wrapped bundle of roots with a few leaves, near strangulated by a plastic bag and elastic band wrapping (now dead), I look forward to a flying start with your healthy selection. With the wide selection of cultivars, all as tempting as sweet shop jars, I feel sure they will be a healthy addiction. It's such a joy to experience good business integrity. Thank you.'              TJ, Herefordshire, March 2015


'I was delighted with the Auriculas you sent I have never received plants so healthy also well packed with care they are doing very well I will be ordering again from you it was a pleasure doing business with you it was appreciated.'              SC, Debryshire, March 2014


'Thank u for for my order received yesterday! Great plants & very well packaged! Thanks again.'              LC, Co. Antrim, March 2014


'Hi, just to let you know I received my order today [Friday] and I am hugely impressed at the quality of the plants and the care you have taken packaging them. I'm already making another list up to include a few "old possibilities" that I've been after. Once again, many thanks.'              IH, Yorkshire


'Plants arrived today in excellent condition. Best packaging of plants I've ever experienced. Could have been in a tumble drier for an hour and come through unscathed.'              PE, Blackpool


‘I must say the plants were brilliant in appearance and supplied in the most beautiful packaging.’            RK, Cambrigdeshire



'I just write to let you know, that I received your auricula shipment last Friday and I was very impressed about your thought and careful packing and the outstanding quality of the plants. I thank you very much for your great work and hope to repeat that sort of good deal with you soon.'     IG, Germany

 

‘They are all so beautiful & it gives me great joy to have them. Thank you for your kind personal help when I ‘phoned you.’     MC, Cornwall

 

‘The plants were so beautifully healthy, and the careful packaging was a work of art. I have never been so impressed with any other mail-order! Thank you very, very, very much.’   EG, Hertfordshire

 

‘Over the years I have ordered many plants via mail order. I have never redeived any which have been packed with so much care and consideration. I was absolutely delighted with all aspects of your service.’            LB, Hertfordshire.

 

‘Thank you for your prompt sending of my auriculas, they were the best packed plants I have ever had! I was really impressed too with the speed of the order. I would have no hesitation at all in recommending you to other gardeners. Keep up the good work!’   SC, Norfolk.

 

‘Very impressed with your plants and also you packing. 1st Class. Will have no hesitation getting from you again. Thanks.’             KC, Northern Ireland.

 

‘Today I ordered arrived plants. They came all right, I'm very happy with them. I believe that in the future, order the other plants, because I like the very primrose. Thank you for fast and high quality order execution.’             VS, Czech Republic.

 

‘Just to say thank you for the plants that were in excellent condition and very well packaged. Can't praise you enough.’             DP, Essex.

 

‘My plants arrived in great condition today and look much better than plants I have previously bought from your competitors. I'll order again. Thanks.’             NW, Powys.

 

‘I'd just like to say how impressed I am with the Auricula plants that I received this week. They are in a beautiful condition and most are about to flower or are in flower. Thank you so much!’             TLQ, Surrey.

 

‘Just to say thank you for delivering my auricula order so efficiently in time for Dad's birthday on Friday and for packing them so well. They were the best packed plants I have ever received from anywhere. Thanks a lot.’             EV-H, Devon.

 

‘Just to let you know the plants arrived yesterday. As expected they have been well packed and appeared perfectly well after removing the tissue. Thank you very much indeed for your affectionate care.

I ordered some of the auriculas from a German nursery and although sent within Germany they did not arrive in a state comparable to your plants, which is not least a proof of the high quality of your plants and your service.’             GS, Germany.

 

‘Thank you for my plants which arrived yesterday. They were in excellent condition thanks to your careful packaging, and are possibly the healthiest plants I have ever received by mail order.’   PP, Cheshire.

 

‘Received order of alphine selection yesterday. Arrived in perfect packaging, the plants are of excellent quality and we look forward to the pleasure of seeing them mature. Thank you for the very good service.’    PW, South Yorkshire.

 

‘I have been really impressed with the service I've received from your nursery. The plants were very carefully packaged and arrived in tact. They are lovely and I am absolutely delighted.’         PA, Dorset.

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