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Store Policies
Plants & Despatch
All of our plants are produced by us vegetatively from our own stock plants (i.e. no micro-propagating). We, therefore, have only have limited stocks available of any one variety available. To avoid disappointment please do order as soon as possible since we deal with orders on a first come, first served basis.
We target (and generally achieve) more than 80% availability of catalogue items throughout the year. For this reason we do not issue a periodic 'available' list. Nor do we run a 'waiting list' system. We obviously do have limited numbers of many more varieties available than appear in this catalogue so if you are after a particular plant please ask. We can only say 'Yes', 'No' or 'Not Yet'!
Our plants are not sent out until they are well established in their 7cm pots and have all been treated against vine weevil. We try to make sure that all of our labels are correct but if we have made a mistake, please let us know as soon as possible.
To keep the plants as healthy as possible we do not send them in very warm or very cold weather. We can, however, accept orders throughout the year and are happy to 'babysit' the plants for you until a good sending time comes round. For instance you may wish to order in December but postpone delivery until the spring growth starts. Just let us know at the time of ordering..
We cannot accept responsibility for plants’ deterioration after despatch due to improper cultivation or care such as potting-on at inappropriate times of the year. If you are not entirely satisfied with your plants when you receive them, please let us know immediately. (If you are delighted with your plants, that is always nice to hear as well!)
We are happy to send plants to a third party as indicated on our order form. When this is done an unpriced Delivery Note is included with the plants and, with prior arrangement, a Greeting Card can be included if intended as a gift. Please contact us for further details of this service.
We continue to battle with the photos; please take them as guidance only as we can not guarantee the shades to be exact, and the flowers are not to a particular scale.
Ordering Options
Orders can be placed either on-line through the Shopping Cart or by sending to us a completed Order Form by post. (See links at the bottom of this page.)
The on-line ordering sends us an e-mail with your requirements when you Checkout and we will reply to you (via e-mail) once we have checked availability of your selection and attach an Invoice. Payment can then be made either by cheque or card. We can accept card payment details by post, 'phone or e-mail.Payment Methods
We can accept payment in GBP via Cheques, Postal Orders, or Cards
(Visa/Mastercard/Visa Electron/Maestro/Delta). In special circumstances
direct
transfer to our account and PayPal can also be arranged.
Cheques should be made out to Drointon Nurseries. We do not bank
cheques or
process card payments until the plants are despatched.
Payment Options - Orders by Post
We offer two payment options:
-
Do not send payment with your order. We will send you an invoice when
the plants are ready and despatch them when payment has been received. -
Do send payment with your order, but please name some acceptable
substitutes or write a ‘do not exceed’ cheque. There can, however, be a
delay before despatch if plants need to grow on, or in adverse weather
conditions.
Postage and Packing (UK)
All plants are packed in specially made boxes that hold three, six or nine plants. It is more convenient, but not essential, if orders are also for a multiple of 3 plants. We always prefer to send plants potted-up to ensure they arrive in the best possible condition.
They are then sent by First Class Letter Post leading to the prices below. If your plants do not arrive in perfect condition please let us know immediately.
| Number of plants | P&P |
| 1-6 | £ 4.60 |
| 7-9 | £ 7.80 |
| 10-12 | £ 9.20 |
| >12 | £ 9.20 + 80p per plant |
We can also offer a Next Working Day Carrier Option, please advise us on the order form is you wish to use the carrier option at the following rates that are applicable for mainland UK destinations excluding the Highland and Islands of Scotland:
| Number of plants | Carrier Price |
| 1 - 3 | £ 9.10 |
| 4 - 9 | £ 10.15 |
| 10 - 15 | £ 11.40 |
| 16 - 36 | £ 15.60 |
Overseas Customers
We are pleased to accept orders for overseas deliveries subject to:- Payment in Pounds Sterling (£GBP)
- Postage charged at cost
- Adherence with import / export regulations if applicable
Please contact us with your particular requirements.
Prices
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Order Cancellation
PRIOR TO DESPATCH Should you, unfortunately, need to cancel your order prior to despatch please contact us as soon as possible. A full refund of any monies received by us will be made.
AFTER DESPATCH
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from us. Order cancellations must be made in writing, quoting your order number, within 7 working days of receipt of your goods and sent to the address below. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 working days of receipt. The goods are your responsibility until reaching us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Drointon Nurseries, Plaster Pitts, Norton Conyers, Ripon, North Yorkshire, HG4 5EF.
If the goods received were as specified in the original order a full refund, (excluding initial delivery charge) will be issued on receipt of the plants in a resalable condition.
Quality Concerns
If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.
We believe all plants sent out by us are true to name and every effort is made to ensure they are of the best quality.
We do not accept any responsibility whatsoever for plant failure due to poor planting conditions, improper cultivation techniques, unfavourable weather or neglect. We will only consider complaints made within fourteen days of receipt the plant(s).
On receipt the plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. We will always endeavour to resolve any complaint quickly and to your satisfaction, by replacing plants or offering a refund. We may ask for the plants to be returned, in which case we will refund the return postage.
